
Last night, I attended a media preview of a Fresh & Easy Neighborhood Market set to open this morning in Los Angeles, along with five others. Conceived by British retailer Tesco, the markets, including one in Anaheim, will open at 10 a.m.
It’s a day many curious grocery shoppers have been waiting for. Take reader Barbara, who left me this voice mail Wednesday morning: “I must get to this store.”
But, can Fresh & Easy live up to all this hype? Time will only tell.
Here’s my initial reaction:
Have you ever been at Trader Joe’s and grown frustrated when you realize you have nearly every grocery item you need but a few essential name brands? You know what I’m talking about. Stashed in your cart are the cool dinner party appetizers, the havarti cheese, the ready-to-cook marinated chicken, milk, produce and, of course, a dirt cheap bottle of wine.
But, drats, you also want a 12-pack of Diet Pepsi, Tide and Tylenol. In my case, generic substitutes won’t do. So, that means an extra grocery trip to Albertsons or Stater Bros., where I can load up on name brands.
And, that’s where Tesco’s Fresh & Easy might slip in.
The store is exactly as advertised: a collection of fresh, upscale private label products mixed with top national brands. On the brand side, I saw Coors Light, Guinness, Lunchables, Cheerios, Charmin, Bounty, Baked Lays, Folgers Coffee, and thank heaven, Diet Pepsi. (Coca-Cola, by the way, was also there.)
Yet, Fresh & Easy is packed with private label goodies that rival items found at Trader Joe’s, Whole Foods and some traditional supermarkets. I saw black olive tapenade, homemade soups, single-serve salads, gourmet cheeses, ethnic foods and Angus beef patties.
Fresh produce, deli sandwiches, fresh-squeezed juices, desserts, fresh-cut flowers and heat-and-serve meals dominate the first few aisles. The prep
ared items are made daily at the grocery chain’s Riverside commissary, an 85,000-square-foot kitchen run by Development Chef Mike Ainslie.
The chef (shown left) is charged with making 140 foods items — from pre-packaged chicken enchiladas with rice and beans to ready-to-cook meats to macaroni and cheese. The latter, by the way, is made with elbow pasta and four kinds of cheeses — two cheddars, havarti and Swiss.
With store space limited to 3,500 items, Fresh & Easy food selections have been precisely “edited” to meet consumer needs, said John Burry, Fresh & Easy’s chief commercial officer. In other words, stores will try and represent the best of all grocery concepts.
“We tried to put it all together in one store at a price everyone can afford,” said Simon Uwins, chief marketing officer for Fresh & Easy.
To keep costs down, Fresh & Easy maintains a no-frills look. Produce is displayed in large, black bins. Many food items — from eggs to cereal bars — are stocked in the same cardboard carton they were delivered in. Checkout lines are all self-serve — something that may throw off first-time do-it-yourself scanners.
The store also doesn’t accept coupons, and won’t force club cards on shoppers.
Uwins maintains that such a bare bones setup helps reduce costly labor, which ultimately, translates to lower food prices for consumers.
Fresh & Easy chief executive Tim Mason made an appearance at the Los Angeles store preview. He told a throng of media (photo, right) that Tesco was a “third rate” grocer in the United Kingdom when he landed his first job at the company 25 years ago.
But, over time, Tesco turned itself into an “admirable” retailer, now boasting 3,400 stores in 12 countries. Today, Tesco invades America using a formula that has made it the third largest retailer in the world.
“We did it by listening to customers, and giving them what they asked for,” Mason said.
The Fast Food Maven on Fresh & Easy prices, including a Two Buck Chuck-inspired wine.
Register story: A closer look at Tesco’s U.S. invasion
Great article.
I think Tesco is going to be a big hit. From your description, they are doing most everything right. Like Trader Joe’s and cheaper than regular supermarkets. That sounds like a winner to me. I just wish we had our HB store.
This was a very shallow article by Nancy Luna. She laments that there are not more “name brands” at Fresh and Easy. Has she been living in a cave? We shoppers are sick and tired of the exploitation by name brands whose only interest is maga corporate profits at the expense of nutrition and value. Heaven would be a store where there are no name brands.
Then she makes a condescending remark about social class and food choice, i.e., how could middle class people possibly have any sophistication about food.
This article is an embarrassment.
So, I’m shallow because I trust a few name brands?
I think this report is fine. Fact is, since I have a specialized diet, I can never find all the things I want in ANY grocery store, so I continually have to shop at a variety of stores. I don’t understand being loyal to one store.
I’m a TJ and Vons shopper. Went to the Anaheim store on the 14th. Not impressed. Skimpy fruit and veggie selection. The date coded stuff I looked at expired that day. The Lasagna dinner for 2 for $12.00 with salad and wine wasn’t there. Just as well. Individually priced you do better at TJs. There’s no ambiance. It’s cold and devoid of character. They don’t take checks. These stores fall somewhere between AM/PM Mini markets and TJs. Good luck ! I don’t think they’ll make it.
Have to agree on the expiring items….about 90% of the fresh goods for sale were expiring the day I visited. So much for FRESH.
Self checkout stinks and is a pain. This isn’t Food 4 Less is it? The prices are much higher. So much for EASY.
I don’t see the store succeeding either. If you’re going to make it a no frills store, price accordingly.
Most of the items on the shelves have a 24 hour shelf life. They were brought in the day before, and are only designed to be there for one day. Hince “fresh” and the expiration date that is todays date.
Here’s a clue: If the expiration date is two weeks away, it can’t be fresh!
It’s an interesting concept, but as somebody who spent 20 years in production agriculture, the american consumer is just to flaming stupid to grasp it. Then again, I see people at Whole Foods buying free range chickens thinking they are saving the planet so I guess it’s too much to ask for an informed consumer.
(FWIW they stopped commercially free ranging chickens because of disease control issues. Chickens eat thier own poop, and deseases like influenza and Newcastles are spread via - guess what? - chicken poop.)
No Vaseline:
I had the same question about the “day of” labels. So, I asked a clerk why I would buy a sandwich that has a “best by” date for that same day if I had hoped to eat it for lunch tomorrow?
Same for salads, and other to go items.
He said the shelf life is actually longer, but because they bring everything in fresh every day, they need to put the “Best By” stamp on it…
Not sure if any of that makes sense. Maybe it should say, “prepared on” and then, “Eat by” — or something like that…
Stay tuned, by the way, for a Fresh & Easy follow up on Monday, Feb. 4, on my blog. I will have a POLL, and room for more comments.
Nancy aka The Maven